Privacy Policy

Dhaka Prime Sweets values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile app, or place orders with us.

1. Information We Collect

• Personal Information: Name, phone number, email address, delivery address.
• Order Information: Order details, payment method, transaction history.
• Payment Information: Processed securely via third-party gateways (no card data stored).
• Technical Information: IP address, device, browser type, and usage data.

2. How We Use Your Information

• Process and deliver orders
• Confirm orders and communicate updates
• Provide customer support
• Improve services and user experience
• Prevent fraud and unauthorized activity
• Comply with legal requirements

3. Sharing of Information

We do not sell or rent your personal data. Information may be shared only with delivery partners, payment gateways, service providers under confidentiality, or legal authorities when required.

4. Data Security

We use reasonable technical and organizational measures to protect your data. However, no online system can guarantee 100% security.

5. Data Retention

Your information is retained only as long as necessary to fulfill services, comply with legal obligations, and resolve disputes.

6. Cookies & Tracking

We may use cookies to improve functionality and analyze usage. You can disable cookies in your browser settings, but some features may not work properly.

7. User Responsibilities

• Provide accurate information
• Keep account credentials secure
• Fraudulent or abusive behavior may result in account suspension

8. Children’s Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect data from minors.

9. Policy Updates

Dhaka Prime Sweets may update this Privacy Policy at any time. Continued use of our services implies acceptance of any changes.

10. Contact Us